Returns & Exchanges

At INIA, we want you to feel confident in your skincare journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for most items. For hygiene reasons, products must be in their original packaging and in unused condition to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack the products in their original boxes and attach the prepaid shipping label provided via email.

3

Ship the Items

Drop off your package at any authorized carrier location and keep your tracking receipt for reference.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing