Frequently Asked Questions

Everything you need to know about your INIA beauty journey.

Are INIA products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with gentle, high-quality ingredients specifically chosen to be safe for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.

Does INIA test on animals?

Absolutely not. INIA is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

Can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.